Manufacturer’s Warranty

Harmony Jewels Manufacturer’s Warranty

Should you have any concerns about your jewellery, we advise you to bring the piece in store or return to us via post for inspection by our production team. You should arrange an appointment to do so by emailing mailto:sales@harmonyjewels.co.uk or calling us on 020 7242 8748 If your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly.

If damage is not deemed to be a manufacturing fault, we will advise you on our repairs services. You should be aware when buying diamond or gemstone jewellery that the naturally occurring stones can contain inclusions, irregularities in colour, size and shape and other individual characteristics. Our gemologists will discuss this with you during your consultation in more detail, and will usually alert you to such characteristics. We pride ourselves on our transparency, and our certified gemologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA certificate. Such characteristics will not be deemed a defect.

As purveyors of handcrafted jewellery, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.

Jewellery will be subject to wear & tear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear & tear or loss of stones. If your stone appears to be loose, please bring your jewellery in for inspection.

Our warranty does not cover theft or loss, and we therefore advise you select an appropriate insurance plan to cover your item.

Conditions of the Manufacturer’s Warranty

As well as the aforementioned conditions, please be aware of the following conditions.

• a. Harmony Jewels Manufacturer’s Warranty is only available to the owner of the item, and for Harmony Jewels-made items and is valid for 1 year from the date of purchase of the item.
• b. Any alterations made by jewellers other than Harmony Jewels will void your warranty.
• c. You must have your jewellery serviced by Harmony Jewels no less than once every two years. Frequent inspections will likely prevent serious problems occurring in the future.
• d. We recommend you arrange an inspection following any trauma to the jewellery, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action.
• e. Our aftercare includes free deep cleaning and full checkover services for your item. We recommend you do this when possible to prevent problems.
• f. Defects that occur when the item is in your care are not covered. Please note that discolouration can occur when exposed to certain chemicals, prongs can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how to best care for your jewellery, or contact us on sales@harmonyjewels.co.uk for advice.